I don't see the item I need. Can you do something custom?
Please contact us at firstname.lastname@example.org to discuss custom design options.
What can I do with the items on your site?
Letters and Numbers can be added to table decorations, mounted to the wall for photo backdrops, used as party favors, and for room decor.
When will I receive my order after it is placed?
Most of our orders are shipped in 3-5 working days . If you are in a rush contact us at: email@example.com. Please let us know the date needed and we will do all we can to make sure you receive your order on time. Check the Zone Map below for approximate transit time after leaving our facility. Outside Continental US After your order is placed we will email a shipping quote within 24 hours. Deadlines If you need to receive your order by a certain date please inform us in the Date Needed Box. ***If an item is out of stock or your order is delayed, we will notify you by email.
What are the shipping charges?
Shipping Rates are calculated by order total.
Will there be an extra fee if my package requires an address correction?
Orders which have been submitted to us with incorrect address information and have not been corrected before they are shipped will incur a $15.00 charge for ground packages and a $25.00 charge for air packages. Incorrect address information includes; missing apartment or suite number, wrong house number, missing company name, wrong zip code, or any other error which causes our carrier to charge us extra fees. Incorrect addresses may also result in delayed delivery. If an order is returned to us because of an incorrect address customer will have to pay for the shipping again to the correct address. If a customer wants to cancel their order that was returned due to incorrect address, the customer will be responsible for the original shipping cost. Please double check your shipping address for accuracy. This fee will be billed to the credit card the order was placed with. If you feel you have been charged this fee in error, please contact us so we may dispute the fee with the package delivery company. We appreciate your cooperation.
What are your payment options?
We accept Visa, MasterCard, American Express and Discover credit or debit cards on our secure online checkout. We can accept a check from schools with written purchase orders. Please contact us for information regarding paying by check or any other different payment methods questions.
Do you accept returns?
Supplies can be returned for a full refund within 30 days.
All painted products and kits will be charged a 50% restocking fee after they are shipped out.
** Customer is responsible for return shipping costs. Please return products to: Party Shapes, 311 E 50 S Flora, IN 46929. Please use original packing and box. In the box, include a copy of order or packing list, your name, a phone number and reason for return. Once we receive the product we will credit your charge card.
Please report any missing or broken items within 1 week of delivery. We will promptly send or replace the needed items. If the claim is after 1 week, the customer will be responsible for the freight for the missing supplies or broken supplies.
May use your product images on my website?
You must have written permission to legally use our pictures. Party Shapes owns the designs and must be given proper credit. Once you purchase our items you can show pictures of your finished designs using our product.
Drop Shipping and selling Party Shapes on your website
If interested in selling Party Shapes in your store or on your website contact Denise at: firstname.lastname@example.org for wholesale and drop shipping options.