FAQS

 

Custom Orders

I don’t see the item I need. Can you do something custom?
Please contact us at customerservice@partyshapes.com if you don't see what you want.

🪩 Product Use

What can I do with the items on your site?
Party Shapes can be used in many creative ways, including:

  • DIY table centerpieces

  • Candle lighting displays

  • Event or room décor

  • Photo props and party signage

Let your imagination shine — our shapes are made to celebrate your creativity!

✨ Glitter Flaking

Will glitter flake off?
Yes — even though we use a glue-and-paint mix and seal all products with Mod Podge before shipping, some glitter may naturally flake. Your product will still be fully covered.

Tips for best results:

  • Open your package over a protective surface.

  • Wear gloves to avoid excess glitter on your hands.

Fully sealing a one-time event product isn’t cost-effective. If you’d like to preserve your item as a keepsake, we recommend applying multiple layers of Mod Podge over several days.

🚚 Shipping Information

When will I receive my order?
Most Party Shapes orders ship within 1-3 business days from our workshop in Flora, Indiana.
We use UPS Ground for fast, reliable delivery — most customers receive their orders within 2–5 business days after shipping.
You’ll receive a tracking number once your order ships.

🏷️ Address Corrections

Will there be an extra fee if my package requires an address correction?
If an order is returned to us because of an incorrect address, the customer will be responsible for re-shipping costs.
If the order is canceled instead, the original shipping cost will be deducted from the refund. Please double-check your shipping address before placing your order. 

💳 Payment Options

What payment methods do you accept?
We accept Visa, MasterCard, American Express, and Discover credit or debit cards through our secure Shopify checkout.

🔄 Returns & Replacements

Do you accept returns?

Supplies and non-custom items: may be returned for a full refund within 30 days.

Made-to-order products (glittered or painted items): are not eligible for returns.

Return Instructions:
Please send returns to:

Party Shapes
311 E 50 S
Flora, IN 46929

Include the original packaging, a copy of your order, your name, phone number, and the reason for return.
Customers are responsible for return shipping costs.
Once received, we’ll credit your original payment method.

What if my order arrives missing or broken?
Please report missing or damaged items within 1 week of delivery.
We’ll promptly send replacements at no cost.

📸 Product Images & Copyright

May I use your product images on my website or social media?
You must have written permission to use any official Party Shapes photos or product images.
All designs and images are the property of Party Shapes and must be properly credited.

You are welcome, however, to share photos of your own finished designs made with our products — we love seeing your creative results!